Urban Thela is operated by Isha Enterprises ("Urban Thela", "we", "us", or "our"). We respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, disclose and protect personal data when you visit or use https://urbanthela.in/, purchase our products, create an account, contact us, request a quotation, place a bulk or corporate order, use our brochure builder, or otherwise interact with us.
This Policy is intended to explain our practices in accordance with applicable Indian data protection and privacy laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable rules made thereunder, as and when applicable to the relevant processing.
1. Who We Are
Business/Entity: Isha Enterprises
Brand: Urban Thela
Registered/Business Address: Shop No. 7, Vasant Vihar Phase-2, Krishna Enclave, Dhakoli, Zirakpur, Punjab – 160104, India
Phone: 70184 89486
Email: hello@urbanthela.in
Website: https://urbanthela.in/
For the personal data covered by this Policy, Eesha Enterprises generally acts as the Data Fiduciary, meaning that we determine why and how personal data is processed.
2. What Personal Data We Collect
Depending on how you interact with Urban Thela, we may collect the following categories of personal data:
A. Contact and identity information
- Name
- Email address
- Mobile/telephone number
- Company or organisation name
- Designation or business details where voluntarily provided
B. Account information
If you create or use an account on our website, we may collect information such as:
- Name
- Email address
- Mobile number
- Login/account information
- Saved addresses
- Wishlist and account preferences
- Information associated with your account activity
We do not intend to collect passwords in plain text.
C. Order and transaction information
When you purchase products or place an order, we may collect:
- Products ordered
- Quantity and order details
- Billing information
- Shipping/delivery address
- Contact details required for delivery
- Order history
- Invoice and transaction information
- Payment status and payment reference information
Payment information may be processed by third-party payment service providers. We do not intend to store complete debit/credit card numbers or payment authentication credentials on our own systems unless specifically stated otherwise.
D. Enquiries and communications
If you contact us through our website, email, phone, enquiry forms or other communication channels, we may collect:
- Your name
- Contact details
- Company/business information
- Your enquiry or message
- Information required to respond to your request
E. Bulk and corporate orders
For corporate gifting, bulk orders, customised merchandise and related services, we may collect information such as:
- Company/organisation name
- Contact person's name
- Email address
- Phone number
- Billing and delivery information
- Product requirements
- Customisation requirements
- Logos, artwork, messages or other information supplied for fulfilling an order
If you provide personal information relating to another person, such as a recipient or employee, you should ensure that you are authorised to provide that information and that any required notices or permissions have been provided.
F. Brochure Builder information
Our website provides an interactive brochure builder. If you use this feature, we may collect information such as:
- Company name
- Contact person's name
- Email address
- Mobile number
- Selected products
- Brochure preferences
The brochure builder may require mobile-number verification through a one-time password (OTP).
G. Technical and usage information
When you visit our website, certain technical information may be automatically collected, depending on the technologies enabled on the website, including:
- IP address
- Browser and device information
- Operating system
- Pages visited
- Referring/exit pages
- Approximate usage information
- Cookies and similar technologies
- Website performance and security information
3. How We Use Personal Data
We may use personal data for purposes including:
- Creating and managing customer accounts;
- Processing, confirming and delivering orders;
- Providing quotations and responding to enquiries;
- Processing corporate and bulk orders;
- Providing customised products and services;
- Verifying mobile numbers where required;
- Generating and providing brochures or other requested materials;
- Processing payments and maintaining transaction records;
- Providing customer support;
- Communicating about orders, deliveries, enquiries and services;
- Managing returns, refunds and other after-sales requests;
- Preventing fraud, misuse and unauthorised activity;
- Maintaining the security and functionality of our website;
- Improving our products, services and website;
- Conducting internal business and operational analysis;
- Complying with applicable laws, regulations and lawful requests.
We follow the principle of data minimisation and seek to collect only information reasonably necessary for the relevant purpose.
4. Consent and Other Lawful Uses
Where required under applicable law, we will process personal data based on your consent or another lawful basis permitted under applicable law.
Where consent is required, we will seek consent through a clear affirmative action and provide information about:
- What personal data is being collected;
- The purpose for which it is being processed;
- How you can exercise your privacy rights; and
- How you can contact us regarding privacy concerns.
You may withdraw consent where processing is based on consent. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.
Withdrawal of consent may also affect our ability to provide certain services where the relevant personal data is necessary for that service.
5. Cookies and Similar Technologies
Urban Thela may use cookies and similar technologies to:
- Enable essential website functionality;
- Remember preferences;
- Maintain shopping cart and account functionality;
- Improve website performance;
- Understand website usage;
- Improve our services and user experience; and
- Support marketing or advertising activities where applicable.
Some cookies may be placed or provided by third-party service providers used by us.
You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.
Where applicable law requires consent for non-essential cookies or similar technologies, we will provide appropriate controls or notices.
6. Sharing of Personal Data
We do not sell your personal data.
We may share personal data where reasonably necessary for the purposes described in this Policy, including with:
Service providers
We may use third-party service providers for services such as:
- Website hosting and cloud infrastructure;
- Payment processing;
- Delivery and logistics;
- SMS and OTP services;
- Email and communication services;
- Website analytics;
- Customer support;
- Security and fraud prevention;
- IT and technical support.
Such service providers may process personal data only as necessary to provide services to us or as otherwise permitted by applicable law.
Legal and regulatory requirements
We may disclose personal data where required or permitted by applicable law, regulation, court order, government authority or lawful request.
Business transactions
If Urban Thela or its business assets are involved in a merger, acquisition, restructuring, sale or similar transaction, relevant personal data may be transferred as part of that transaction, subject to applicable law.
7. Payment Information
Payments made through the website may be processed by third-party payment service providers.
Where third-party payment providers are used, payment information may be subject to their respective privacy policies and terms.
Urban Thela does not intend to store complete payment-card information on its own systems.
8. Data Retention
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including:
- Completing orders and providing services;
- Handling customer support and after-sales issues;
- Maintaining business and transaction records;
- Complying with tax, accounting and other legal requirements;
- Resolving disputes;
- Preventing fraud or misuse; and
- Protecting our legal rights.
Different categories of information may therefore be retained for different periods.
When personal data is no longer required and there is no legal or legitimate reason to retain it, we will take reasonable steps to delete, anonymise or otherwise dispose of it securely.
9. Data Security
We take reasonable technical and organisational measures designed to protect personal data against unauthorised access, misuse, alteration, disclosure, loss or destruction.
These measures may include appropriate access controls, authentication, secure communications, system monitoring, backups, security updates and other safeguards appropriate to the nature of the information and the risks involved.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
10. Children's Personal Data
Our website and services are primarily intended for adults and businesses.
We do not knowingly seek to collect personal data from children in violation of applicable law.
Where processing of a child's personal data is subject to specific parental or guardian consent requirements under applicable law, we will comply with those requirements.
11. Your Privacy Rights
Subject to applicable law and any conditions or limitations prescribed by law, you may have rights including:
- Access: Request information about the personal data we process about you;
- Correction: Request correction or updating of inaccurate or incomplete personal data;
- Erasure: Request deletion of personal data where it is no longer necessary or where otherwise permitted by law;
- Withdrawal of Consent: Withdraw consent where processing is based on consent;
- Grievance Redressal: Raise a complaint regarding our handling of your personal data; and
- Nomination: Exercise the right to nominate another individual in accordance with applicable law.
To exercise a right, contact us using the details provided in the Contact and Grievance Redressal section below.
We may need to verify your identity before processing certain requests in order to protect your personal data from unauthorised access.
12. Grievance Redressal
If you have any question, concern or complaint regarding the collection or use of your personal data, please contact us.
Grievance Contact: Naman Mehta
Email: hello@urbanthela.in
Phone: 70184 89486
Address: Shop No. 7, Vasant Vihar Phase-2, Krishna Enclave, Dhakoli, Zirakpur, Punjab – 160104, India
We will review and address privacy-related grievances within the period prescribed under applicable law.
Where applicable, you may have the right to approach the Data Protection Board of India or another competent authority in accordance with applicable law.
13. Personal Data Breaches
If a personal data breach occurs, we will take reasonable steps to contain, investigate and remediate the incident.
Where notification is required under applicable law, we will notify the relevant authority and/or affected individuals in accordance with the applicable requirements and timelines.
14. Third-Party Websites and Services
Our website may contain links or integrations to third-party websites, platforms or services, including social media and payment or service providers.
This Privacy Policy does not apply to the privacy practices of independent third parties. We encourage you to review the privacy policies of those third parties before providing them with personal data.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable laws.
The updated version will be published on this page with the revised Last Updated date.
Where required by law, we will provide additional notice or obtain consent for material changes.
16. Contact Us
For questions about this Privacy Policy or our data practices, please contact:
Urban Thela
Shop No. 7, Vasant Vihar Phase-2, Krishna Enclave, Dhakoli, Zirakpur, Punjab – 160104, India
Phone: 70184 89486
Email: sales@urbanthela.in, hello@urbanthela.in
Website: https://urbanthela.in/